End Water Poverty privacy policy

This privacy policy tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

What information we collect, use, and why

Set out below are all of the different ways we process personal data.

We collect or use the following information to manage our membership database. This includes reviewing and processing member applications; discerning members’ communications preferences; connecting members working in different parts of the world; displaying our global membership map:

  • Names and contact details
  • Logos, photographs or videos
  • Webinar recordings
  • Records of meetings and decisions
  • Information relating to compliments or complaints
  • Communications preferences
  • Financial information

We collect or use the following information to process funding agreements with members:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for communication purposes:

  • Names and contact details
  • Communication preferences

We collect or use the following information for membership archiving purposes:

  • Names and contact details

Lawful bases

Our lawful bases for collecting or using personal information for managing our membership database are:

  • Consent
  • Legitimate interest: we use your organisation’s given contact details to connect your organisation with other members where we determine a mutual benefit. If you prefer us not to share your organisation’s contact details with other members, please contact [email protected].

Our lawful bases for collecting or using personal information to process funding agreements with members are:

  • Contract

Our lawful bases for collecting or using personal information for communication purposes are:

  • Consent

Our lawful bases for collecting or using personal information for membership archiving purposes are:

  • Legitimate interest: we retain membership records in order to preserve institutional knowledge and for the purposes of reactivating lapsed memberships.

Where we get personal information from

  • Directly from members.

How long we keep information

We review our membership every four years. We retain the personal data of active members and will remove personal data of inactive members.

We retain all contractual data pertaining to member grants for as long as necessary, and in line with the Limitation Act 1980.

Who we share information with

WaterAid

WaterAid supports our administrative, cloud storage, HR records, payroll information, member granting agreements and contracts register, and financial systems management.

The Ethical Agency

The Ethical Agency hosts our website.

Ontinuity

Ontinuity hosts the secretariat’s End Water Poverty email accounts.

Others we share personal information with:

  • Organisations we need to share information with for safeguarding reasons
  • Professional consultants
  • Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

02 August 2024